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Reliable, secure, and scalable internet solutions tailored for your business.

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Flexible plans that grow with your company’s needs.

Shared Internet vs. Dedicated Internet: Choosing the Right Connectivity for Your Business

Reliable and stable connectivity is essential for modern organizations. Understanding the key differences between Shared Internet and Dedicated Internet helps businesses select the right solution for their operational demands, performance expectations, and long-term growth.

Shared Internet

Shared Internet provides bandwidth that is distributed among multiple users or businesses within the same network segment. It is a cost-effective solution ideal for standard daily operations such as email, browsing, and cloud access that do not require guaranteed performance.

Benefits:

More affordable for small and midsize businesses
Suitable for general office usage and non–mission-critical tasks
Quick and flexible to deploy
Good for locations with moderate connectivity needs

Dedicated Internet Access (DIA)

Dedicated Internet delivers a private connection with guaranteed bandwidth exclusively for one business. This ensures consistent speeds, low latency, and higher reliability—making it essential for enterprises that depend on cloud platforms, VoIP, video conferencing, and real-time applications.

Benefits:

Symmetrical upload and download speeds
Guaranteed performance and uptime
Superior stability and minimal latency
Ideal for mission-critical operations
Designed for high-traffic and multi-user environments

a rack of servers with wires and wires attached to them

Service Level Agreement (SLA)

A Service Level Agreement (SLA) is a formal contract between a service provider and a client that defines the expected performance standards, responsibilities, and quality metrics of a service. It ensures transparency, accountability, and measurable outcomes.

Key elements typically included in an SLA:

Service Availability/Uptime: Guaranteed percentage of system availability (e.g., 99.9%).
Performance Standards: Minimum speed, latency, response time, or service quality.
Support & Response Times: How quickly the provider will respond to issues or outages.
Resolution Times: Expected time frames to fix or escalate problems.
Maintenance Windows: Scheduled times when services may be temporarily affected.
Monitoring & Reporting: How performance is measured and communicated to the client.
Penalties & Compensation: Credits or remedies if the provider fails to meet SLA commitments.
Roles & Responsibilities: What the provider manages and what the client must maintain.

In short, an SLA protects the customer by defining service expectations, and it protects the provider by clarifying limitations and responsibilities. It ensures both parties have a shared understanding of performance, support, and accountability.